NEIR

National Equipment Identity Register (NEIR)

The National Equipment Identity Register (NEIR) will be piloted from July 1, 2021. The IMEI of the mobile phone will be incorporated with the customer's National Identification Number and SIM Number (MSISDN) in the registration process of NEIR. As a result, the sets will still operate from 01 July 2021. All new mobile phones connected to the network from 01 July 2021, will be initially active on the network. The handset that will not be valid will be notified to the customer via SMS and will be connected to the network for three months during the trial period. If the trial period elapses, further action will be taken as per the decision of the government.

What to do before buying or selling a handset

Before purchasing a mobile handset from any medium (sales center, online sales center, e-commerce site, etc.) from 01 July 2021, you must verify the validity of the handset and save the purchase receipt of the purchased handset. If the mobile handset is valid, it will be automatically registered in the NEIR system.

Know IMEI

Step 1

Step 2

Step 3

Mobile handset registration process purchased or gifted from abroad

Legally purchased or gifted handsets from abroad will be automatically activated on the network. If the registration is completed within ten days, the handset will be considered valid. If the registration is not completed within that time, the handset will not be considered valid and the customer will be informed about them via SMS and will be connected to the network for the trial period. If the trial period elapses, further action will be taken as per the decision of the government. How to register a handset-

  • Step 1: Register your personal account by visiting the link http://www.neir.btrc.gov.bd/.
  • Step 2: Go to the Special Registration section of the portal and enter the IMEI number of the mobile handset.
  • Step 3: Upload a photo/scanned copy of the required documents (e.g. passport visa/immigration information, purchase receipt, etc.) and press the Submit button.
  • Step 4: If the handset is valid, it will be registered automatically. If the handset is not valid, the customer will be notified via SMS and will be connected to the network for a trial period. If the trial period elapses, further action will be taken as per the decision of the government.

Note: The mentioned services can also be availed with the help of the nearest customer care center of the mobile operator.
N.B. According to the existing baggage rules, a person can get a maximum of two duty-free handsets from abroad and six more handsets subject to payment of duty.

The process of de-registering a registered mobile handset

The current status of the used mobile handset can be known by following the procedure given below-

  • Step 1: Dial *16161# from the mobile handset.
  • Step 2: Select the Status Check option from the options displayed on the screen.
  • Step 3: Enter the 15-digit IMEI number of the handset when the automatic box appears.
  • Step 4: Select “yes” after an automatic box comes with yes/no options.
  • Step 5: The updated status of the used mobile phone/handset will be informed through the return message.

Note: The services described can be availed through the link http://www.neir.btrc.gov.bd/ through the existing Citizen Portal or the Customer Care Center nearest to the mobile operator.

 

FAQ

If someone's handset is stolen, will there be any system to deactivate the handset by submitting proper documents?

There will be a system to deactivate the handset if three months have elapsed during the trial period.

What is the maximum time it takes for the official handset's IMEI number to be added to the BTRC database?

All handsets manufactured in Bangladesh or imported from abroad will be included in the BTRC database by the manufacturer / importer before sale with the prior approval of BTRC.

What is the maximum number of handsets that can be registered in one person's name?

No restrictions have been imposed. However, in the case of importing handsets from abroad, according to the existing baggage rules individuals will be able to bring with them a maximum of two non-taxable handsets from abroad and six more handsets subject to tax payment.

What documents need to be submitted to register additional handsets imported from abroad?

Information/ documents required for registration of maximum two phones brought with you when coming from abroad are:

  • Passport number
  • Scan copy of page with arrival seal issued by immigration in passport

The lists of documents required for registration for a maximum of six handsets from abroad subject to tax payment are:

  • Passport number
  • Scan of the page with the arrival seal issued by the immigration in the passport
  • Scan/photo of the certificate of payment of customs duty

List of information/documents required for phone registration brought by courier from abroad:

  • Scan/photo of commercial invoice
  • Scan/photo of the recipient's national identity card
  • Scan/photo of proof of customs clearance

What is the way to know if the handset has been registered automatically by June 2021? What is the next step if it’s not registered automatically?

If you do not register automatically, you will receive an SMS. If you do not receive an SMS, it will be counted as having been registered automatically. Only handsets brought from abroad and gifted from abroad will have the opportunity to register. Invalid handsets purchased in the country will not have the chance to register. You can verify the validity of the handset before purchase.

What kind of NEIR related services will be provided from the mobile operator's customer service center? What should the customer do if the mobile operators are unable to solve registration related issues?

Mobile operators have already been instructed to provide all services related to NEIR and accordingly the mobile operators can dial the customer care number 121 and receive the related services from the operator's customer care center. If for any reason the mobile operators are unable to provide the service, the related services can be availed by dialing BTRC's help desk number 100. All NEIR related information is provided at http://www.neir.btrc.gov.bd/

If the handset is registered with 1 SIM card, can it be registered with a new SIM card later?

The handset can be handed over without de-registration for three months during the trial period. Note that a customer can use any handset with any SIM he has registered. Details of de-registration will be given after the trial period has elapsed.

The current status verification process of mobile handsets used by dialing *16161# USSD is not yet active, when will it be active?

From 01 July 2001, the current status of the mobile handset can be verified by dialing *16161# USSD

There is no option to verify the validity of buying mobile from international and domestic e-commerce, what should be done in this case?

Before purchasing a mobile from local e-commerce, the validity of the handset must be verified by going to the message option of the mobile phone and sending KYD 15 digit IMEI number to 16002.

Valid handsets brought or gifted from abroad will be automatically activated on the network. SMS will be provided for registration by providing information / documents online within ten days. If the registration is completed within ten days, the handset will be considered valid. If the registration is not completed within that time, the handset will not be considered valid and the customer will be informed about it via SMS and will be connected to the network for the trial period. After the trial period has passed, further action will be taken as per the decision of the government.

Since the mobile is being registered through MSISDN NID, is there any option to change ownership later?

The handset can be handed over without de-registration for three months during the trial period. Note that a customer can use any handset with any SIM registered in his name. Details of de-registration will be given after the trial period has elapsed.

Where will the aggrieved customer contact regarding any kind of illegality in handset purchase?

Mobile operators have already been instructed to provide all services related to NEIR and accordingly the mobile operators can dial the customer care number 121 and receive the related services from the operator’s quality customer care center. If for any reason the mobile operators are unable to provide the service, the related services can be availed by dialing BTRC's help desk number 100. All NEIR related information is provided at http://www.neir.btrc.gov.bd/

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