IR Forms

Email Roaming Activation Process

To Activate the international roaming service, send mail to gproaming@grameenphone.com and by following below process:

Process for Consumer Postpaid Customer

Customer need to mail Grameenphone at gproaming@grameenphone.com with the below required information:

  • Properly filled up International Roaming Activation Form
  • Copy of both sides of International Credit or Debit or Prepaid card (dual currency card with global usage facility) with cardholder's signature on the back of the card (hiding the CVC or CVV number)
  • Or for foreign currency account holder, FC A/C authentication in Bank letterhead
  • Need to mentioned roaming package name (in IR form)
  • Activation will be done within 6 Hours (Request need to be placed: 8:00 AM to 4:00 PM within working days)
  • Activation will be done within 10 Hours in Friday & Saturday (Except Govt. holidays. Request needs to be placed within 8:00 AM to 5:00 PM)

This process is applicable only for consumer customers.

To know roaming package info please link below:

Hajj Pack with Unlimited Internet: https://www.grameenphone.com/personal/plans-offers/offers/stay-connected-during-hajj
Unlimited Roaming pack: https://www.grameenphone.com/personal/plans-offers/offers/roaming-data-bundle-combo-offer

Process for Consumer Prepaid Customer

Customer need to mail at gproaming@grameenphone.com with the below required information:

  • Properly filled up International Roaming Activation Form
  • Copy of both sides of International Credit or Debit or Prepaid card (dual currency card with global usage facility) with cardholder's signature on the back of the card (hiding the CVC or CVV number)
  • Need to mentioned roaming package name (in IR Form)
  • Inform customer, not to migrate from pre-post till roaming is activated
  • Activation will be done within 6 hours (Request need to be placed: 8:00 AM to 4:00 PM within working days)
  • Activation will be done within 10 Hours in Friday & Saturday (Except Govt. holidays. Request needs to be placed within 8:00 AM to 5:00 PM)

This process is applicable only for consumer customers.

You may download Subscription Form/s for availing International Roaming Service. Please follow the instructions below:

IR Activation and Auto debit:

  • Properly filled up International Roaming Activation Form
  • Fill it up properly with signature (digital signature is not acceptable)
  • Copy of both sides of International Credit or Debit or Prepaid card (dual currency card with global usage facility) with cardholder's signature on the back of the card (hiding the CVC or CVV number)
  • Security Deposit BDT 3000 (Equivalent USD) will be charged for auto debit enrolled customer and Security Deposit BDT 10,000 (Equivalent USD) will be charged for non auto debit customer.

IR Activation for Prepaid:

  • Properly filled up International Roaming Activation Form
  • Fill it up properly with signature (digital signature is not acceptable)
  • Copy of both sides of International Credit or Debit or Prepaid card (dual currency card with global usage facility) with cardholder's signature on the back of the card (hiding the CVC or CVV number)

IR bill Payment:

  • Properly filled up International Roaming Activation Form.
  • Fill it up properly with signature (digital signature is not acceptable)
  • Copy of both sides of International Credit or Debit or Prepaid card (dual currency card with global usage facility) with cardholder's signature on the back of the card (hiding the CVC or CVV number)

Instructions For Auto Debit Form

  • Need to send the copy of both sides of International Credit or Debit or Prepaid card (dual currency card with global usage facility) with cardholder's signature on the back of the card (hiding the CVC or CVV number)
  • Need to be checked whether his/her card’s USSD part is open or not
  • Cardholder’s signature on the form should match with card back side signature.

Need to visit GP Experience Center, GPC or mail us at gproaming@grameenphone.com with the required info & documents.

 

grameenphone